Privacy Policy

Last Updated: December 2024
Effective Date: December 2024

1. Introduction

Wavicoud Games Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wavicoud.com and use our gaming services.

We operate under UK law and comply with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username, password - encrypted)
• Payment information (processed securely through third-party providers)
• Profile information (gaming preferences, achievements, scores)
• Communication records (support tickets, feedback, surveys)

2.2 Gaming Data

As a gaming platform, we automatically collect:

• Gameplay statistics and performance metrics
• In-game purchases and virtual currency transactions
• Social interactions within games (chat logs, friend lists)
• Device information (device type, operating system, unique identifiers)
• IP address and approximate location data

2.3 Technical Information

We collect technical data including browser type, operating system, IP address, access times, and referring website addresses. This information helps us optimize our gaming platform and ensure security.

3. How We Use Your Information

3.1 Legal Compliance

We use your information to comply with legal obligations, respond to lawful requests, enforce our Terms of Service, and protect our rights and safety as well as yours.

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We work with trusted third-party providers who assist us in operating our platform:

• Payment processors (Stripe, PayPal) for secure transactions
• Cloud hosting services (AWS, Google Cloud) for data storage
• Analytics providers (Google Analytics) for platform insights
• Customer support tools for efficient service delivery
• Anti-fraud and security services for platform protection

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request. We may also disclose information to protect our rights, property, or safety, or that of our users.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change via email and update this privacy policy accordingly.

5. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage with regular backups
• Access controls and authentication protocols
• Regular security audits and penetration testing
• Employee training on data protection best practices

6. Your Rights and Choices

To exercise any of these rights, please contact us at support@wavicoud.com or through our contact page. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

We use various types of cookies to enhance your gaming experience:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Help us understand how you use our games
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Used for personalized content and advertising

7.2 Cookie Management

You can control cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. For detailed information about our cookie usage, please refer to our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For users between 13-18, parental consent may be required in certain jurisdictions. We encourage parents to monitor their children's online activities and help enforce this policy.

10. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account information: Until account deletion
• Gaming data: 3 years after last activity
• Payment records: 7 years for tax and legal compliance
• Support communications: 3 years after resolution
• Marketing data: Until consent withdrawal

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. We will notify you of significant changes via:

• Email notification to your registered address
• Prominent notice on our website
• In-app notifications for mobile users
• Updated "Last Modified" date at the top of this policy

12. Contact Information